AudioCodes Success Story Bizerba - AudioCodes Case Study

Bizerba

Bizerba SE & Co. KG, a leading global supplier of industrial food weighing, slicing and labelling technologies, selected AudioCodes' Microsoft-certified virtual session bordercontrollers to build a reliable network infrastructure for its new Microsoft Teams unified communications platform.

Bizerba

Bizerba SE & Co. KG, based in Germany, is a leading provider and an acknowledged worldwide specialist in industrial food weighing, slicing and labelling technologies and solutions. Founded in 1866 by Andreas Bizer in Balingen, Bizerba remains a family-owned business and now has around 4,500 employees and 120 subsidiaries around the world.

The company has production facilities in Germany, Austria, Switzerland, Italy, France, Spain, China and the USA, as well as a global network of sales and service locations.

For more information, visit the Bizerba website: https://www.bizerba.com

Objectives

Bizerba’s communications network consisted primarily of Microsoft Skype for Business and Alcatel-Lucent PBXs in 71 different locations, as well as a variety of local PBX systems.
As part of its drive to standardize its network technologies and improve communication between geographically dispersed employees, the company decided to adopt one
unified telephony infrastructure worldwide.
The right solution for Bizerba would need to offer reliable voice and video calling for employees based in all of the company’s locations, as well as being highly secure to
provide protection against potential cyberattacks.
Bizerba was also keen to source a future-proof solution with a continually evolving feature set that would cover its networking and traffic needs for many years to come, while
reducing communications and maintenance costs at the same time.

Solution

As a first step, to reach its overall unified communications goals, Bizerba switched its employees over to Microsoft Teams, having been impressed by the platform’s
productivity-focused instant messaging, online collaboration and voice and video calling functionality.

Next, with the assistance of AudioCodes’ partners binder Systemhaus GmbH and TOPAS electronic AG, Bizerba turned its attention to upgrading its communications network by replacing all on-premises PBX systems with cloud solutions.

The implementation process itself was exceptionally smooth. AudioCodes Mediant Virtual Edition (VE) session border controllers were deployed in the Microsoft Azure cloud to create a parallel infrastructure, enabling users to make and receive calls through either the legacy PBXs or Microsoft Teams during the transition period.

This meant that Bizerba could move their users over to Microsoft Teams one by one, and at their own pace, without incurring any downtime.

Results

By selecting AudioCodes’ Azure-based Mediant VE session border controllers, Bizerba acquired a solid, reliable and secure infrastructure for its Microsoft Teams voice platform.     The company’s employees, regardless of where they are located, can now enjoy all the productivity-boosting benefits of Microsoft Teams, with just one channel for
voice and video calling, instant messaging and content sharing.

As a result of Microsoft Teams’ inherent flexibility and adaptability, Bizerba has also been able to seamlessly integrate additional services into its new unified communications solution, such as call center platforms and voicemail functionality.

Looking ahead, Bizerba is already planning to migrate the remainder of its current AudioCodes hardware-based SBCs to virtual, cloud-based versions, and is also considering
deploying AudioCodes´ One Voice Operations Center (ovoc) voice network management solution to oversee all its network elements.

"Migrating from a classic PBX infrastructure to a cloud-based one is a critical and sometimes very sensitive endeavor,” said Maximilian Burghardt, Teamlead Network
& Communication at Bizerba. “Thanks to AudioCodes’ SBCs, Bizerba now has a state-of-the-art infrastructure for leveraging the power of Microsoft Teams, enabling our employees to communicate effectively with each other and with our customers, no matter where they are.”

„Thanks to AudioCodes´ SBCs,

Bizerba now has a state-of-art infrastructure for leveraging

the power of Microsoft Teams,

enabling our employees to

communicate effectively with

each other and with our customers,

no matter where they are“

Maximilian Burghardt,
Teamlead Network & Communication at Bizerba